The Digital Host
The property provides the room.Mezbaan provides the host.
An AI host that listens to every guest, in any language, and turns each request into a tracked task for the right team — so a smaller staff can deliver a finer stay.
Works with Mews · Cloudbeds · Oracle OPERA
Room 804 · just now
“Extra pillows, please.”
Why now
Fewer hands at the desk. Higher expectations in the room.
UK hospitality jobs lost in 13 months
Annual staff attrition in UK hospitality
Rise in mid-tier European room rates since 2019
Of guests prefer messaging over calling
Sources: UKHospitality / ONS, Hospitality Net, Hexaware.
How it works
One sentence from the guest. One task for the team.
Guests scan the card in their room and simply ask. Mezbaan understands, replies in their language, and sends a clear task to staff in theirs.
1 · Guest asks
2 · Mezbaan decides
Housekeeping
- Intent understood
- Property policy checked
- Right team selected
3 · Staff receives
UK adapter → Room 804
The platform
Five layers. One host.
Your PMS knows who is in the room. Mezbaan knows what the room needs right now — and gets it there.
PMS
System of Record
Mezbaan
System of Interaction
- 01
Mezbaan Guest
Web, QR, WhatsApp, NFC and voice. No app to download.
- 02
Mezbaan Brain
Knows your policies, opening hours and guest context, then decides the next step.
- 03
Mezbaan Operations
Turns conversations into structured tasks routed to the right team, with SLAs.
- 04
Mezbaan Commerce
Sells laundry, transfers, room service and upgrades inside the conversation.
- 05
Mezbaan Intelligence
Live view of SLA compliance, recurring issues and revenue opportunities.
Beyond the chatbot
Others answer questions. Mezbaan gets things done.
Acts, not just answers
Fresh linens skip the front desk entirely — the ticket goes straight to the housekeeper’s phone.
No app, full context
A room-specific QR code knows the guest is in Room 804 before they type a word.
Every language, both ways
Guests write in German or Mandarin; staff read it in their own language.
A host that travels
Preferences and accessibility needs follow the guest from Shoreditch to the Amalfi Coast.
Private by design
GDPR and EU AI Act ready: data minimisation, tenant isolation, role-based access.
Earns its keep
Transfers, dining and upgrades sold in conversation lift revenue per occupied room.
Pricing
A host for every size of stay
Monthly, per property. Voice and high-volume messaging billed on usage.
Host
Boutique & small properties, 10–50 rooms
£99 /mo
£990/year billed annually
- — AI Guest Host & QR experience
- — Service requests with SLA tracking
- — 3 departments · 5 staff accounts
- — Multilingual replies
- — 500 AI interactions / month
Professional
Hotels & aparthotels, 50–250 rooms
£299 /mo
£2,990/year billed annually
- — Everything in Host
- — WhatsApp included · unlimited staff & departments
- — Paid upsells & revenue tracking
- — PMS integration, API & webhooks
- — Advanced analytics · 2,500 AI interactions / month
Enterprise
Hotel groups & chains
From £999 /mo
Custom annual terms
- — Everything in Professional
- — Multi-property & white-label
- — Custom workflows & integrations
- — Dedicated success manager
- — Enterprise BI & support
The vision
“The property changes. The host remains. Every stay, everywhere, deserves a capable host.”
Starting in the UK and Europe, then North America, South Asia and the Gulf.
Meet your digital host.
A 20-minute walkthrough, tailored to your property.